Carrier Billing

Terms for Carrier Billing

Stylush service can be purchased using Direct Carrier Billing (DCB) through Ooredoo Qatar, a leading telecommunications provider in Qatar. By using this payment method, users acknowledge and accept the following terms. These terms must be read and accepted in conjunction with our supporting terms and policies available at Terms And Conditions, as well as Ooredoo Qatar's terms and conditions for carrier billing and the regulations set by Qatar's Communications Regulatory Authority (CRA).

Subscription Model

• Billing Method: Charges will be deducted from your prepaid card balance or added to your Ooredoo Qatar monthly billing account. You will not be charged more than the advertised amount. The carrier may recover outstanding charges or adjust billing frequency as per their standard procedures.
• Service Access: Enter your mobile number to access the service. To cancel your subscription, send UNSUB STYL to 92506 or contact our support team.
• Account Security: A password/account designation will be assigned upon registration. Users must keep these credentials confidential and secure.
• Unauthorized Use: Notify us immediately of any unauthorized use. The Company is not liable for any damage resulting from failure to comply with security requirements.

Fees

• Pricing Structure: QAR 10 for 7 days. Charges are deducted from prepaid balance or added to your monthly bill. No additional charges beyond the advertised rates. Standard data charges are applicable if browsing or downloading content without any data bundles.
• Automatic Billing: The subscription auto-renews every 7 days from the date of activation. By subscribing, you accept to receive renewal and content recommendation alerts through text messages.

Refund Policy

• 60-Day Right of Withdrawal: As per Qatar telecommunications regulations, if you have subscribed for 60 days or less, you have a right of withdrawal without providing a reason and without incurring any penalty.
• How to Request Refund: Notify our customer care team with a clear, unambiguous statement requesting withdrawal. Refund requests are processed according to both our terms and Ooredoo Qatar carrier billing policies.
• Contact for Refunds: Email us at support@stylush-qa.fit or contact Qatar CRA consumer support if unsatisfied with carrier response.
• Required Information: Include complete contact details, service name, subscription date, mobile number, and carrier (Ooredoo Qatar) in your refund request.
• Processing Time: Acknowledgement will be sent by email within 2 business days. Refunds are processed within 7–10 business days as per Qatar CRA regulations.
• Banking Information: Carrier billing users may need to provide banking information to facilitate refund processing through their respective carrier's refund mechanism.

Free Trial Periods and Misuse

Misuse includes, but is not limited to:

• Registering multiple accounts for repeated free trials
• Deactivating/reactivating to extend trials
• Using deceptive means to obtain trials
• Any action against law, morality, or public opinion

Consequences may include blacklisting, suspension, termination, or legal action.

Consumer Rights and CRA Protection

As a consumer in Qatar, you are protected by the Communications Regulatory Authority (CRA) regulations:

• Complaint Process: If unsatisfied with carrier or service provider response, you may escalate complaints directly to CRA after allowing 5 working days for resolution.
• CRA Contact: Visit CRA website or contact through their official channels for consumer support
• Billing Disputes: CRA monitors billing practices and can assist with refund processing when carriers fail to resolve disputes appropriately.
• Service Standards: Ooredoo Qatar must comply with CRA service quality standards and consumer protection regulations.

Contact Us